Refunds & cancellation

Scope of this policy

This policy applies to purchases of Mayhem Client access through mayhemclient.xyz. It explains how to request help, cancellation or a refund. Read it together with the Terms & purchase conditions. Mandatory consumer rights take priority over any conflicting provision.

If something goes wrong

Open the support chat and provide your order ID, account email and a short explanation of the problem. For a cryptocurrency payment, a public transaction hash may help locate the payment. Do not send card details, wallet recovery phrases or private keys.

Contact us about duplicate charges, a confirmed payment without access, an incorrect plan or software that is not supplied or does not work as described. We review the order, payment and reported issue, and may ask for information needed to establish the appropriate remedy. Requests are handled individually through support.

Withdrawal and consumer remedies

Mandatory cancellation, withdrawal and conformity rights apply where the law gives them to you. Depending on the product classification and your jurisdiction, these can include a withdrawal period and remedies such as repair, bringing the service into conformity, a price reduction or termination and reimbursement.

If EU consumer withdrawal rules apply to your distance purchase, the usual withdrawal period is 14 days from conclusion of the contract. You may notify us through support using an unambiguous statement that you wish to withdraw. For digital content, an exception may apply where supply begins with your prior express consent, your acknowledgement of the resulting loss of the withdrawal right, and the required contract confirmation. If the conditions for an exception are not met, your applicable withdrawal right remains. Merely downloading the software or accepting general terms does not by itself satisfy those conditions.

Where EU withdrawal rules require reimbursement, it is due without undue delay and no later than 14 days after we are informed of your decision to withdraw. This statutory rule is separate from requests considered on other grounds. Rights relating to defective or undelivered digital products remain available as required by applicable law.

This policy is not “all sales final” and does not waive statutory rights. Payment by cryptocurrency does not remove those rights.

Renewals and refund method

Plans are one-time purchases; there is no automatic renewal to cancel. When a plan ends, paid access expires unless another valid access period applies to your account.

Where a refund is due, the operator must arrange an appropriate return through the payment method or another lawful method agreed with you. Cryptocurrency transfers are not automatically reversible. Do not send an additional transfer to “unlock” a refund, and do not accept a new wallet address without verifying it through the support conversation.

Withdrawal request

You may use the following wording in the website support chat, but using this exact wording is not required: “I request withdrawal from my Mayhem Client purchase. Order ID: [your order ID]. Order date: [date]. Account email: [your email]. Date of this request: [date].” Include your name if it is needed to identify the purchaser. Do not include sensitive payment credentials.